Since all of our products are made to order in Munich, we are happy to adapt your Prunkhund product to your wishes. With your name or changing metal parts, make your new Prunkhund set unique.
Would you like a personalized collar, bandana or harness with the name of your dog?
Personalized items cannot be exchanged or returned as they are custom-made!
Change metal part color
On request, we can also manufacture your Prunkhund product with a different metal part color than that offered in the shop. For this we charge a surcharge of 5 € per article for the additional effort. *
Special dimensions for collar, harness or leash:
Basically, it is not a problem to produce a collar, leash or harness (except for soft harnesses) in special lengths. As a rule, we do not charge a surcharge for this, only if the line should be longer and more material is needed. In this case it is best to write us an email.
Unfortunately, a special width is not feasible as we do not have any material available.
Please inform us about requests for special lengths by adding a note to your order in the message field in the shopping cart. Happy Shopping! *
martingale collar:
On request, we also manufacture all of our collars as pull-stop collars. Please inform us about your order in the message field in the shopping cart if you would like to have your collar as a train stop. It still remains adjustable in the specified range. Happy Shopping! *
*Please note:
All custom-made products cannot be exchanged or returned
Germany:
5.90 euros Shipping costs under 100 € order value
0 euros Shipping costs over 100 € order value
Europe:
7.90 euros up to 1.0 kg shipping weight
15.90 euros over 1 kg (within EU)
19.90 euros over 1 kg (not EU)
Rest of the world:
10 Euro - Standard shipping (1-2 weeks - may take longer due to the pandemic)
39.90 euros - Express shipping (1-3 days)
Returns: You can return your order within 14 days. The customer bears the shipping costs himself
Payment methods and shipping costs
1. Delivery
1.1. Your order will be shipped via Deutsche Post and DHL, in exceptional cases also via DPD, DHL Express, UPS, GLS, TNT
1.2. We ship to the following countries: Worldwide
2. Shipping costs
2.1. For shipping within Germany, we charge a flat rate per order 5.90 EUR Shipping.
We ship from a gross order value of 100.00 EUR free shipping.
2.2. EU abroad:
0-1.0 kg: 7.90 euros
from 1 kg: 15.90 euros
Europe non-EU:
0-1.0 kg: 7.90 euros
from 1 kg: 19.90 euros
Rest of the world:
currently due to Corona: 39.90 euros
2.3. In the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-Community acquisition) and / or duties, e.g. in the form of customs duties, may apply. You are responsible for these.
3. Payment options
3.1. You can choose from the following payment options for deliveries within Germany, unless otherwise stated in the respective item description:
- Prepayment by bank transfer
- Paypal
- Paypal Express
- Instant bank transfer
- Direct debit via PayPal
- Credit card payment via Shopify Payments
- Credit card payment via PayPal
3.2. For deliveries abroad we offer the following payment options, unless otherwise stated in the respective item description:
- Prepayment by bank transfer
- Paypal
- Paypal Express
- Sofortüberweisung (only available for orders from the following countries: Austria, Switzerland)
- Credit card payment via PayPal
- Direct debit via PayPal
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